Information to share with technicians

  • Are there any dashboard warning lights on?
  • When did you first notice the problem?
  • When do you notice it now? (e.g., time of day, after driving a specific amount of time)
  • When do you NOT notice the problem?
  • What are you doing when you notice the problem? (e.g., accelerating, turning left)
  • What feels different to you? (e.g., steering is loose, brakes don't respond immediately, vibration)
  • What do you hear?
  • Are there any special circumstances when you notice the problem? (e.g, when the radio is on, when the trunk is full of groceries)
  • Do you notice any unusual smells?
  • Do you notice any leaks or fluid stains? What color is the fluid? Where do the stains appear?
  • Has the vehicle been repaired recently? Have you tried to repair it yourself?
  • Have you had to add any fluids lately?
  • Do you feel a difference in handling?
  • Under what driving and weather conditions do you notice the problems?
  • Does the vehicle pull in one direction or vibrate?
  • Do you smell burning rubber?